TLAK FAQs

Have a query about TLAK? This page contains the most Frequently Asked Questions (FAQs) about TLAK App. It can answer most questions you may have about our tour operations management application. Browse the segments below to find the answer you are looking for:

Travel like a king or TLAK is an all in one on and off tour operation management application. It empowers the travel business owners to streamline their travel processes and operate more efficiently.
All travel businesses, travel business owners, tour operators, travel agents, online travel agents, Destination management companies and travelers can use and get benefits from TLAK.
For this you simply need to visit www.tlakapp.com and click on register. After this you just need to fill in some basic information and you will be done with the registration process.
To loginyou just have to enter your registered email address and the password created by you.
Your Company ID is the commonly known name of your organization. It can be a short name, acronym or any word or term formed by the first few letters of the name of an organization. Example, the company ID for “ABC Demo Tour & Travels Services Limited '' can be ADTTSL or just ‘adttsl’. Please note that your Company ID cannot be more than 6-charaters in length.
To get the verification email again, one simply has to go to the login page and fill in your details. After logging in click on get another verification email and you will receive a new verification email.
To reset the admin panel password, you need to go to settings in the dashboard and select Password. Now you have to enter your username, email address and the current password, after which you have to enter the new password to access the admin panel and click on Update.
Referred by in the registration form means the source that led you to find out about TLAK. It could have been a person, a mailer, Facebook, Website, Online Promotion, etc.
No, we don’t need the personal details of the travelers in TLAK. Only the name of the traveler is required, so that traveler can select and access TLAK App by his/her name only.
TLAK is very beneficial for the travel industry as it allows the travel agents and tour operators to manage their tour operations at a single place with ease. They can benefit from the wide array of features that TLAK has to offer to streamline their business.
TLAK provides the travel agents and tour operators the tools to run and manage their business operations in an effective and efficient manner, hence expanding their business and increasing their revenue by upselling on the go, productivity and time-saving as well.
TLAK is immensely helpful for the travellers as they can enhance their travel experience in an easy manner by accessing all the information related to the tour like the itineraries, weather, flight status, hotel details and maps on their mobile devices. They can access the tour information on the App even when they are offline.
TLAK has numerous benefits, some of the notable ones are, detailed day wise itinerary creation, your own brand promotion as TLAK is a White-labeled application, No installation & Setup cost, No rental & renewal charges, Pay-as-you-use model, Takes communication process to the next level, Improves customer satisfaction, Get FREE credits on first recharge. To know more about the benefits of TLAK click here.
Some of the key features of TLAK are detailed day wise itinerary builder, real time chatting with fellow travelers or tour managers, add points-of-interests & optionals, integrated flight and hotel lists, notifications and alerts, easy contact to travel agents and tour managers, and many more features to help you streamline your travel business. To know about the features of TLAK visit here.
You can use TLAK without paying a single penny. The users can use and benefit from most of the features and create complete tour. You only have to make a payment when you decide to activate or publish your tour. You can have more detailed information about the pricing plan of TLAK here.
Yes, you can create departures without spending any money. You can create a complete tour with all the necessary details about the trip and you don’t have to pay anything for that. You only have to pay when you decide to publish your tour.
TLAK is a very beneficial tool in reducing the Travel operation work as you can view, add and edit all the information regarding the tour at a single place. Not only this saves times but also allows to work much more efficiently and provide a better experience to your clients.
To create a new user, you have to click on the icon with your username name on the Dashboard, after which you have to select the option of “Users”. In, this section you simply have to click on Create user and will be able to add new users. Although you must keep in mind to create Roles first before you can assign them in the Users section.
To assign a new Role, you have to click on the icon with your username name on the Dashboard, after which you have to select the option of “Roles”. Now you have to click on “Add New Role” and enter the name of role that you want to create. After this you will be able to view the Roles in the section down below and you can decide how much access you want to provide to each Role you created.
To recharge or add credits one simply has to click on the “Recharge” option available in the admin panel. On doing so you will be directed to the billing page where you have several options available to buy credits or you can manually choose the number of credits that you want to buy.
You can request for a free TLAK demo by visiting this page. You will have to fill the basic contact details like the name of your company, your name, Email address and the mobile number.
You can contact the TLAK support team by sending an email to support@watconsultingservices.com or by giving a call on the following number +91 9667316123.
TLAK uses (AWS) cloud storage. Amazon Web Services or AWS is one of the most secure cloud services available and the Data transferred to the cloud is secured via TLS encryption.
While using TLAK you can easily send Admin panel feedback by clicking the “Feedback” option that is visible on the left side of the screen. Upon clicking it, you will be prompted to fill in your Email Address, contact number, Select the Module from the drop-down menu and select the Module in which you are facing a problem. You can also type a feedback about it.
To create a departure, you first have to register and log in using your user email address and password, upon doing so you will be on the TLAK admin panel, there you can click on Departure and create a departure or tour by filling all the required information.
To publish a departure, you have to go the departure section of the TLAK dashboard and Click on the (...) sign under actions. You can select activate to Publish the departure. You have to pay for the same based on total number of travelers.
To disable a departure, you have to go the departure section of the TLAK dashboard and Click on the (...) sign under actions. You can select De-activate to Disable the departure.
To Copy a departure, you have to go the departure section of the TLAK dashboard and Click on the (...) sign under actions. You have to select the “Copy Departure” option.
To Edit a departure, you have to go the departure section of the TLAK dashboard and Click on the (...) sign under actions. Here you have to click on “Edit Details” to edit the departure information.
Adding point of interests is a very easy task to do. In the admin panel you have to click on Point of Interest and you will be directed to that page, upon which you can click on the Add point of interest, where you have to enter the name of the POI on the searchable map and select it.
Click on Upcoming tours in the admin panel and then you have to click on “Create Upcoming Tour” after which you will have to fill in the necessary information about the tour and save it when you are done.
The Setting section in the TLAK admin panel is the section where you can add, edit or view the basic information related to your account or company.
To edit the details of your company you have to go to the "Setting” option in the admin panel, after which you will be able to see the option of Company. Upon clicking it you can Edit the basic details about your company.
To edit the details of your company you have to go to the "Setting” option in the admin panel, after which you will be able to see the option of Company. Upon clicking it you can Edit the basic details about your company.
To add the Logo of your company you have to go to the “Setting” option in the admin panel, after which you will be able to see the option of Logo. You have to click on it and select an image for a logo. You can even resize the image with a slider.
To Create Header & Footer you have to go to the “Setting” option in the admin panel, after which you will be able to see the option of Creations. Click on it and upload suitable images for the Header and Footer section.
To change menu and labels, you have to go to the “Setting” option in the admin panel. Here you have to select “Menu and Labels” option and make the necessary changes.
The company name or agent name in Departure are simply the name of your company or your partner/associate or travel agent associated with that tour. Name of the company entered here will be displayed as the “Tour Operator” on TLAK App.
This is an auto-generated code or password which will be used by your Travelers to access TLAK app and enjoy the tour experience. You will need to copy this code (select the code and simply do CTRL +C) and share it with your Travelers or Tour Operator over email, WhatsApp or Text message. Now, as the Traveler starts the TLAK app on his/her mobile phone, he/she will be prompted to enter this code to proceed further.
The Tour Operation Team consisting of Tour Manager(s), Travel Guide(s) and other staff will also use TLAK App. The Operator Team’s Passcode is for them.
Click on “Locations” for any departure. After adding Point-of-interests for Country and Location associated with that departure, then you will be able to view the “Location Point of Interest List” at the bottom of the page. Now you have to click on the (...) under the Action icon, and you have to option to set a selected POI as an Optional Activity.
Your day-wise itinerary is the most important part of your Departure. The details you add here, will be shown on the TLAK app and your travelers will refer to that every now and then.
An Itinerary can be created very easily in TLAK. You have to click on “Itinerary” option on the Departure section of the admin panel. Here you can add and create very informative itinerary for each day of the tour along with the highlights of the day, notes and even pictures.
To add travelers, you have the select the Departure in the admin panel and Click on “Travelers” and add the travelers either manually or if you have a large number of travelers then you can simply select the option of uploading a list.
The flight information can be added in the Departure section of the admin panel, you have to click on flight info and then enter the details of the flight such as the airline code, Flight number and the flight date.
Yes, TLAK provides the Real-time flight status. If there is any change in flight schedule you will get notification on TLAK mobile app.
Adding the hotel information is very simplistic, firstly you have to open the departure section on the admin panel, after that you can click on Hotel info. Here, you can benefit from TLAK’s integrated hotel list feature, you can simply type the name of the hotel in the searchable map and select it form the drop-down menu. Upon doing this detail of the hotel such as the country, region, latitude and longitude will be automatically filled.
TLAK has 3 different types of notifications namely, Scheduled Notifications, Location-Based Notifications and Instant Notification. You can use any of them depending upon the need and urgency of the notification.
These are more regularized notifications you may want to send to all Travelers in the Departure before, during and after the tour. These are mainly the alert messages which you want the traveler to receive on a certain date and time. Alerts such as flight reminder, welcome message, departure timings from Hotel etc. are part of scheduled notification.
As the traveler reaches a destination, you want to send out an alert or welcome message too. These notifications are only sent out to the travelling group when they are in the radius of a point of interest or location, this enables the tour operator the unique opportunity to inform and possibly interest the passengers of a nearby POI that is not included in their package.
At times, you may want to send out an instant message or alert to the travelers. For example, you may want to send this: “Snowfall is expected. Take out your woolen stuff now.” One option is available to your tour manager(s) in the form of the Chat option available on the TLAK app. But as the business owner, you should use the ‘Instant Notification’ option. Simply write the message and hit “Send the Alert Now”. The message will go out instantly.
TLAK allows you to Schedule notifications to your clients 7 days before and after the tour.
The tour documents can be added in any departure. You have to click on “Tour Documents” option. Now, you can add the name of the document and upload the file for the same in any of the file types available.
The PDF of the tour provides an overview of the tour. You can access this from the Create PDF section in “Tour Documents”. You can select from the various options available about what details of the tour you want included in the PDF and click on Generate document.
You can add members of the operations team like Tour Manager, Tour Guide and Your Company Contact Person by simply clicking on the “Operations Team” option of any departure.